ibis Styles Albany

The room was clean, had running hot water, and plenty of towels and toiletries (soap, shampoo, conditioner) to use for free

The room was quite spacious to fit in all my family. The price was reasonable and affordable. I would like to thank also the reception who is willing to print one letter document of Western Australia parking that I bought online -- very grateful for that lady. The staff was also friendly -- at the end of my first day (we stayed for 2 nights), in the morning, I was asked if we need the room service - which we didn't, but it is good that they ask. Would be considering to come back again next time.

Location

The staff, namely Jasmine and Raymond were supportive, professional and absolutely on the money in relation to top service. They had to deal with our COVID cancellations, disability needs, together with short staffed in restaurant (That was clear, they did not complain, but they handled that brilliantly) and were friendly, kind and their memories- amazing at all times. Obviously proud of where they worked. They had a rather unpleasant (very) customer in the restaurant who was demanding (you could hear it) that they not follow legal protocol in regards to training, but they handled it well, together with their chef. This will now be our home away from home when we visit Albany. Which we do often. Wish we had been here before. The venue was clean, comfortable and easy to navigate.

Room was clean and tidy but a little dated. Breakfast menu was limited and the restaurant was closed for the duration of our stay. Good parking outside our room. The Ibis hotel was a little out of town on the highway.